About the Role
Job Summary
Main Objectives and Duties:
1. Call Center Roster / QFN Database
○ Ensures meeting clients requirements in terms of distribution and scheduling
○ Informs everyone concerned of any changes
2. Client communication
○ Initiates constant calibration of procedures with the client
○ Ensures everyone involved is updated with the correct process.
3. Call Management System Analyst And Database Analyst Performance Monitoring
○ Constantly monitors the performance of all Call Management System Analyst and Workforce Analyst
○ Addresses performance concerns specially on accuracy of reports
○ Ensures its on-time delivery
4. Monitoring Operation Flow (Real Time Monitoring And Scheduling)
○ Ensures smooth flow for entire operations, that all correct procedures are being observed
○ Minimizes escalations from the client
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