Full-time
Supervisor, Transaction Processing
Posted by Conduent Business Services • Bengaluru, Karnataka, India
About the Role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Key Responsibilities
- Performance Management: Monitor and drive team performance across core metrics, including Average Handle Time (AHT) , Customer Satisfaction (CSAT) , First Call Resolution (FCR) , and quality scores.
- Coaching & Training: Conduct regular 1-on-1 feedback sessions and whisper coaching to improve agent communication and product knowledge.
- Floor Support: Act as the first point of contact f...
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