Supervisor, Training

The Training Supervisor is primarily responsible for the quality of each trainer in the training room. The top focus of a Training Supervisor is the development of each Trainer and Results Associate-AT in order to achieve world class facilitation skills and, in turn, the highest quality output possible. It is a Training Supervisor's job to ensure that the Results Associates that join the production team can exceed client expectations, and that the number of Results Associates joining production is high enough to meet client and workforce needs.
We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX
In This Role You Will
Supervise and direct the work of trainers and associate trainers by conducting coaching sessions, training class observations ensuring active participation and managing trainers work schedule, attendance, scorecards and corrective actions.
Ensure compliance of the New Hire Orientation, Product Training and Handoff processes, includi...