Supervisor Training and Quality

Job Summary:

Be More at iQor! We are currently seeking a Supervisor Training and Quality who will play a key leadership role to oversee various training and quality team. This position will focus on leadership development and training and exceeding client expectations.

Responsibilities:

• Leads a team of Trainers and Quality analysts, providing them with direction and support

• Coordinate with stakeholders regarding client needs and training and quality expectations

• Demonstrates innovation by creating an environment consistent with iQor’s Core Values, resulting in retention of trainers and agents

• Coaches and develops Trainers and Quality Analysts to meet and exceed established call center goals while ensuring adherence to established business processes and policies

• Sets goals and tracks and analyzes team metrics. Initiates action plans for low performers and low performance

• Support program training ramps

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