Supervisor Service Technical Support

**Brief Job Description**:The Supervisor of Service Technical Support oversees technical assistance, troubleshooting, and support for monitoring solutions.This role involves providing on-site and remote technical support, leading customer meetings, and driving root cause investigations.The supervisor also contributes to documentation, process improvement, and training development while ensuring compliance with safety and security protocols.Key qualifications include experience in technical support, data center environments, and monitoring/BMS systems.Strong troubleshooting skills, knowledge of networking protocols, and proficiency in Office 365 are essential.The role requires effective communication, problem-solving, and the ability to manage multiple tasks in a fast-paced, reactive environment.Travel may be required for emergencies and on-call availability is expected.
**Responsibilities and Measurement Criteria with Time investment Needed on Each**:**(This will describe the ov...