Supervisor

POSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

Key Responsibilities
People Management
- Leads by example and demonstrates the importance of treating every team member and guest with respect
- Reacts immediately to issues requiring attention during the shift
- Provides ongoing, specific direction to team members
- Encourages an exciting and fun work environment while motivating team members to meet goals
- Trains, orientates and monitors new team members
- Reports to Store Manager on team member performance (positive or negative)
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management
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