Supervisor E - store specialized Team Lead

At Kelly, we are dedicated to connecting talent with the world of work in ways that enrich lives, and empowering companies with talented individuals who drive innovation and growth. With over 78 years of global experience and 29 years in Mexico, we are leaders in specialized solutions for outsourcing human resources, operational, and administrative processes.

Position: Supervisor - E-Store Specialized Team - D2C.

Location: Mexico City & Cuautitlán Izcalli, State of Mexico.

Work Mode: On-site.

Salary: 38,000 MXN gross per month.

Schedule: Monday to Friday, 8:30 AM – 6:00 PM.

Duration: Temporary: 12 months.

Functions

• Supervise and improve the operational performance of the D2C (Direct-to-Consumer) Ecommerce channel.
• Lead performance improvement and customer experience initiatives.
• Manage and analyze KPIs (OTD, L/T, Return, GR, GI).
• Configure deli...