Full-time
Supervisor, Customer Service
Posted by Makro. PH • Quezon City, National Capital Region, Philippines
About the Role
The Customer Service Supervisor oversees the customer service team, ensuring that shoppers receive efficient, courteous, and professional assistance. They manage daily operations at service counters, handle escalations, and implement strategies to improve customer satisfaction and loyalty.
Key Responsibilities
Customer Interaction Oversight
- Supervise service counters (returns, exchanges, inquiries, loyalty programs).
- Ensure staff provide accurate information and resolve customer concerns promptly.
- Handle escalated complaints and complex service issues.
Team Management
- Train, coach, and motivate customer service associates.
- Schedule shifts, assign tasks, and monitor performance.
- Conduct regular performance evaluations and provide feedback.
Service Quality & Standards
- Implement and enforce customer service p...
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