Supervisor, Customer Service

**Work Schedule**

**Environmental Conditions**

**Job Description**

Join Thermo Fisher Scientific, a global leader in science, and advance your career as a Customer Service Supervisor at our Shared Service Center in Costa Rica. This role is ideal for a motivated, customer-focused professional who excels in a fast-paced environment. You will lead a team committed to operational excellence and strong customer relationships — helping us make the world healthier, cleaner, and safer.

**What You’ll Do**

+ Lead and inspire a team of Customer Service Representatives, ensuring high standards across order management, quotations, invoicing, administration, and master data.
+ Oversee daily operations and performance, ensuring benchmarks and service levels are consistently achieved.
+ Drive the resolution of complex customer inquiries, handling partner concerns and collaborating closely with cross-functional partners including Finance, Logistics, Sa...