Full-time
Strategic Workforce Planning Manager
Posted by IntouchCX • parañaque, metropolitan manila, Philippines
About the Role
IntouchCX in Parañaque is looking for a Workforce Management Lead to act as a Subject Matter Expert in resource planning and forecasting. You will lead a team to execute Workforce Management initiatives, ensuring optimal resource utilization and capacity planning.
The ideal candidate has a post-secondary degree or equivalent experience, strong analytical skills, and knowledge of contact center operations. An opportunity to grow and impact business KPIs awaits.
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