Strategic Support Analyst

Job Overview

As an L2 Support Analyst, your primary goal will be to deliver a first-class support experience to all Anaplan customers. You will be responsible for resolving complex and often critical support issues, acting as a key player in the customer's success and journey with Anaplan. You should be a problem-solver with a strong sense of empathy, emotional intelligence, and a proven ability to thrive in a fast-paced environment.

Key Responsibilities

• Case Ownership and Resolution: Take ownership and full accountability of L2 cases, prioritizing based on urgency and customer impact. Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with the customer throughout the process.
• In-depth Technical Investigation : Research and investigate multifaceted issues related to the Anaplan platform and its integration technologies. This includes analyzing applications and serve...