About the Role
Strategic QA Supervisor (Mexicali, BC)
Location: Mexicali, Baja California
Department: Operations
Position Type: Management – Full Time
About the Role
We are seeking an analytical, data‑driven Strategic Quality Assurance Supervisor to join our growing Operations team in Mexicali. This is not a traditional QA role—your mission goes beyond agent monitoring. You will be responsible for converting quality data into strategic insights that directly influence operational performance and executive decision‑making.
You will lead a QA team focused on deep‑dive analysis, trend identification, and solution‑driven reporting. While operations leaders handle agent‑level coaching, you will focus on macro‑level quality intelligence
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