Strategic Operations Lead

Strategic Operations Lead

We are looking for an operations leader who is as comfortable in a data review as they are coaching a team member through a difficult pattern. The Strategic Operations Lead will lead a team of specialists to serve as the connective tissue between operational execution and the strategic decisions being made across product, ops, and client success. You won't just be managing performance; you'll be translating what your team sees into structured feedback to improve internal processes and the overall product, enhancing the customer and client experience.

Responsibilities

• Directly manage 30 to 50 specialists, owning their day‑to‑day performance, coaching cadence, and operational accountability.
• Monitor and analyze signals across the enterprise: OCR trends, content flag patterns, mistake rate drivers, turning them into structured, data‑backed findings to ops and product stakeholders.
• Build and reinforce a t...