Store Support Representative

Role Description

A full-time role as a Store Support Associate in Makati, responsible for responding to inquiries, resolving issues, and providing information to partner stores and merchants.

Key Responsibilities

• Handle store-related customer concerns and respond in a timely and professional manner through meetings, calls, and emails
• Escalate complex issues to the appropriate departments when necessary.
• Maintain and regularly update merchant data and information
• Resolve issues by clarifying the problem, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Follow communication procedures, guidelines, and policies.

Qualifications

• Minimum two years of work experience in Customer Service (email and/or calls)
• Strong writing skills, attention to det...