Statistical Analyst - Support Data Analytics

**Hungry, Humble, Honest, with Heart.**

**The Opportunity**

We are seeking an **analytical** and business-minded **Statistical Analyst** to join our Global Support Organization. This role focuses on **transforming** complex support **data** into actionable insights that improve customer experience, operational efficiency, and strategic decision-making.

The ideal candidate combines strong statistical rigor with hands-on experience in operational data and a passion for clear, compelling data visualization.

**About the Team**

The Support Analytics and Operations team consists of 6+ analysts covering various Nutanix products and core components.

The team reports to the Manager of Support Analytics and Operations.

**Your Role**

Technical Support & Operations Analytics

+ Analyze technical support data to identify trends in case volume, backlog, resolution time, escalations, and customer experience.
+ ...