START ASAP! Operations Manager - TP Silver City

Job Description

Lead and inspire a team of customer service representatives to deliver exceptional support. Drive operational excellence by monitoring performance metrics, identifying process improvements, and implementing customer-focused strategies. Collaborate with cross-functional teams and clients to translate evolving needs into actionable plans. Foster a positive work culture, support professional growth, and ensure compliance with policies and regulations. Use data-driven insights to continuously enhance service delivery.

Who we are looking for:

1. Proven success in managing customer service or call center operations.
2. Strong leadership skills with a track record of building high-performing teams
3. Excellent problem-solving and decision-making abilities focused on efficiency
4. Proficiency in data analysis to drive improvements
5. Outstanding communication and interpersonal skills for client and stakeholder eng...