Sr. Training and Quality Manager

Candidate Profile

• Must have at least 1 year experience as a Sr. Training and Quality Manager
• Must be willing to Work At Home
• Effective communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to multi-task and meet timelines on deliverables
• Detail-oriented

What's in it for you?

• Day 1 HMO
• Competitive Compensation
• Career Growth

Essential Functions/Core Responsibilities:

• Own and execute the regional Training & Quality strategy, ensuring consistency while allowing for market-specific customization across locations, languages and LOBs.
• Translate client expectations, contractual SLAs, and regulatory requirements into standardized T&Q frameworks
• Establish and govern regional quality standards, calibration models, and learning principles aligned with business outcomes
• Develop dashboa...