Sr. Technical Support Engineer-Production/Operations support

A Day in Your Life at MKS:


As a Sr. Tech Support Engineer supporting Ozone and Microwave products at MKS, you will partner with cross-functional teams (including Engineering, Quality, Manufacturing, Field Service Engineers, Sales teams, and Service Technicians) to solve customers’ problems and deliver world-class technical support to our worldwide service operations



You Will Make an Impact By:
+ Product Transition & Service Enablement: Drive the seamless transition of new products from design to service, representing the Service organization in product development projects, communicating critical requirements, and proposing innovative solutions.
+ Global Technical Expertise: Provide expert-level technical support to our valued customers, Field Service Engineers, Sales teams, and Service Technicians, including answering complex technical questions, performing in-depth troubleshooting, and resolving critical issues via phone, email, or ...