Full-time
Sr. Technical Representative, IT Operations
Posted by Concentrix • Mexico, Ciudad de México, Mexico
About the Role
- Diploma or studying Computer Science or any related career.
- At least 1 year of experience in similar positions - IT technical support.
- Knowledge in the management of Windows & Mac OS network configuration.
- Knowledge in PC Maintenance.
- Knowledge in PC Repair.
- Knowledge managing DNS and Active Directory.
Responsibilities
- Troubleshoot connectivity issues
- Networ
- kFile Share
- sSoftwar
- eSupport operation of Operating Systems (Windows and Mac OS)
- Deal with hardware and application support queries and issues reported to the support desk and escalated to the IT Operations Engineers
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible
- Work with other IT team members regarding new branch builds and upgrades
- Maintain and demonstrate a general knowledge of company guidelines and procedures
- Mainta...
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