Sr. Technical Representative, IT Operations

Job Title: Sr. Technical Representative, IT Operations

Job Description

Responsibilities

• Assist all end users with general computer operation and desktop application software questions and problems.
• Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software.
• Responsible for correcting any problem with technical equipment at a call center site.
• Responsible for the operation, installation and configuration phase of desktop computer equipment.
• Provide telephony support in performing installation and troubleshooting on telephone sets, voice mailboxes, PBX, ACD positions, CSU/DSU, voice and data multiplexing equipment and circuits.
• Perform hardware and software upgrades to peripheral equipment.
• Assist with hardware and software upgrades to Production and Administration phone switches.
• Assist ...