Sr. Technical Representative, IT Operations

Responsibilities
Assist all end users with general computer operation and desktop application software questions and
problems.
Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying
PC, OS, configurations and application software.
Responsible for correcting any problem with technical equipment at a call center site.
Responsible for the operation, installation and configuration phase of desktop computer equipment.
Provide telephony support in performing installation and troubleshooting on telephone sets, voice
mailboxes, PBX, ACD positions, CSU/DSU, voice and data multiplexing equipment and circuits.
Perform hardware and software upgrades to peripheral equipment.
Assist with hardware and software upgrades to Production and Administration phone switches.
Assist as lead in moderate to complex projects.
Install and maintain facility wiring infrastructure.
Identify and/or assist with resolution to custom...