Full-time
Sr Tech Support Analyst (Technical Writer)
Posted by Optum • Metro Manila, Metro Manila, Philippines
About the Role
Primary Responsibilities:
- Develop, update, maintain, and produce content for knowledge bases,
FAQs, and web tools
- Knowledge creation and construction, knowledge articulation, knowledge
repository updating, knowledge access, knowledge use and knowledge
revision
- Identify and curate both tacit and explicit knowledge in collaboration with
technical SMEs
- Utilize content strategy techniques to guide the creation, delivery, and
governance of useful, useable content
- Author knowledge at all levels; self-service, support desk and specialty
- Assist in establishing and improving knowledge management processes
- Advocate knowledge management use and contributions within the org
- Respond to knowledge feedback
- Facilitate feedback sessions with end users to ensure content
effectiveness
- Prepar...
Ready to Apply?
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