About the Role
Job Duties and Responsibilities:
Perform application installations, upgrades, and product maintenance for existing customers.
Troubleshoot application upgrade issues, problem analysis, diagnosis and remediation including critical events.
Create and maintain upgrade-documentation and processes.
Build strong positive relationships with the customer and project team members.
Planning, prioritizing, and executing assignments within deadlines.
Coordinates and drives compliance with change control policies and processes.
Knowledge, Skills and Abilities
The following skills or knowledge are beneficial to the success of this role:
Strong Knowledge and experience with Windows operating systems and SQL Server (including Windows / SQL permissions, Windows Clustering, SQL Server AlwaysOn, and SQL code / queries).
Familiarity with PowerShell and writing scr...
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