Sr Specialist Credit

Purpose & Overall Relevance for the Organization

The Credit Senior Specialist – O2C NAM is responsible for managing complex and high-impact credit and collections activities for North America, with a strong focus on service level adherence, credit risk mitigation, cash flow optimization, and customer experience. The key objective of the role is to stabilize and optimize performance across complex credit portfolios while supporting team capability, process consistency, and stakeholder alignment within the O2C organization.

Operating with a high degree of autonomy, the Senior Specialist manages critical customer portfolios and acts as a subject matter expert within the Credit & Collections team. The role supports the Credit & Collections Manager and O2C leadership by providing operational expertise, independently leading complex discussions with customers and stakeholders, and contributing to continuous improvement initiatives that strengthen credit governance and...