Full-time

Sr. Special Projects Manager, Customer Experience and Business Trends

Posted by Amazon Servicos de Varejo do Brasil Ltda. • Brasília, Brasília, Brazil

📍 Brasília, Brasília 🕒 February 19, 2026

About the Role

**DESCRIPTION**:
Amazon is seeking an experienced Sr. Product Manager based in Sao Paulo, Brazil for Customer Experience and Business Trends (CXBT). The team focuses on improving customer experience at Amazon globally.
The role will be a good fit if you:
- Are a self-starter, entrepreneurial and like working with ambiguity.
- Are interested in solving customer problems by diving deep into issues
- Are adept at managing competing priorities from different stakeholders and influencing them without authority
- Are hands-on in solving business problems and then identifying technology based solutions to fix these
- Have experience working with teams spread globally.
- Have experience working with the ecommerce seller space
- Have a good understanding of the prevailing laws and statutes in Brazil in the ecommerce selling space
Key job responsibilities
- Conduct a feasibility analysis for setting up foundational customer experience improvement capabilities
...

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