Sr. Software Developer, Platform & Tooling

About Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. With the AI‑powered Experience Orchestration platform, Genesys Cloud, we help companies deliver personalized, empathetic experiences at scale, driving customer loyalty, workforce engagement, efficiency, and operational improvements. Role Overview

Enable hundreds of engineers to build, deploy, and operate services reliably across global Genesys Cloud regions by shaping the internal platform that powers them. This role directly improves developer velocity, platform resilience, and service health at scale, influencing how quickly and safely new capabilities reach customers. Key Responsibilities

Own and evolve internal platform tooling that enables scalable, reliable service deployment across global cloud regions. Design and deliver backend services and APIs that empower self‑service capabilities an...