Sr. Site Reliability Engineer (SRE), Cloud Incident Response

Job Description

Overall job purpose:

Be part of a global team that ensures the performance, scalability, and reliability of critical cloud-based applications. As part of the Global Investor and Distribution Solutions (GIDS) Platform Services team, you’ll play a key role in keeping our systems running smoothly and efficiently—while helping shape the future of our platform.

What You’ll Do:

• Collaborate with global teams as part of a follow-the-sun support model.

• Respond to, troubleshoot, and resolve Level 2 application incidents.

• Ensure critical applications are effectively monitored using tools like Prometheus and Grafana.

• Create and maintain dashboards and alerts to enhance visibility into application health.

• Define, implement, and track key SRE metrics (SLOs, SLIs, error budgets).

• Partner with development teams to improve ap...