The Role
Support Hour: Office Hour Work (may change to shift work)
The Main Responsibilities
Monitor, triage and response to alerts for client security events detected on the various monitoring system.Investigation and resolution of outage or abnormal behavioral scenarios on MSS products.Research and implement customer generated change requests for MSS products.Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s;Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.Manage technical workload and engage Incident Response Analysts and managementInclusive of serving as the technical escalation by the L1 SOC AnalystPerform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events....