Sr Program Manager, Contingency Response Center (CRC) - Brazil Operations, Transportation Planning

Amazon Brazil Operations is seeking an experienced leader to own and operate the Contingency Response Center (CRC) across all mile operations in the country. This role is responsible for end-to-end readiness, rapid response, and recovery planning across all delivery channels and node types, ensuring business continuity, customer promise protection, and network resilience.

The CRC Leader drives mid- and long-term contingency planning while also leading real-time response execution for disruptions across pick-up, sortation, and delivery operations. The role has country-level scope across all miles and partners closely with Operations, Finance, Engineering, Supply Chain, Middle Mile, S&OP, and Planning teams to anticipate risk, build capacity buffers, and activate mitigation plans when needed.

This leader owns the command-center operating model, defining escalation mechanisms, decision frameworks, and playbooks for peak, weather events, capacity shortfalls, partner insta...