Sr. Program Manager, Brazil Customer Experience

5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
At Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity.
Because the person in this role will influence team members across multiple countries, you will also need to be highly collaborative and able to influence without authority.
Key job responsibilities
- Drive the expansion and management of a strategic roadmap involving unique and innovative customer solutions.
- Define areas of focus/opportunity supported by analysis, develop solutions, identify owners, set delivery/completion dates and set up mechanisms to ensure programs ar...