Sr. Process Optimization Consultant (Incident Response/Business Continuity)

Responsibilities:

• Provide business incident response support as part of a 24x7 shift team, ensuring timely and accurate communications to internal stakeholders and clients.
• Team members will be assigned to one of three rotating shifts – Early: 07:30-16:30, Mid: 15:30-00:30 or Late: 23:30-08:30.
• Each team member will be on-call every third weekend. On-call duty requires prompt response to incidents if contacted, but does not require active work unless called upon.
• Assist in communicating technical issues in a clear, client-friendly manner.
• Support the Senior Consultant in representing the client’s perspective during service disruptions.
• Contribute to post-incident reviews and client remediation efforts, helping to identify improvement opportunities.
• Assist in drafting client-facing incident reports, including root cause summaries and preventative actions.
• Collaborate with cross-functional team...