Sr. Operations Representative

Overview

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Operations RepresentativeResponsibilities:
- Account Servicing Listens attentively to customers in order to address issues / questions responsibly; Updates
account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
- Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to company
policies and procedures.
- Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent
potential job risks
- Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online
technical support, and assist customers with other account-related concerns

Qualifications:
- At least high school level
- Must have at least 7 months Call Center ...