About the Role
- Strong level knowledge of voice network hardware and software, topologies and protocols.
- Excellent knowledge of Cisco VoIP infrastructure.
- Strong experience in Automatic Call Distribution (ACD) and large-scale Interactive Voice Response (IVR) systems.
- In-depth experience with selection, design, implementation and support of enterprise voice network systems and diagnostic tools.
- Strong analytical ability, judgment and problem analysis techniques.
- Excellent organizational, project management and troubleshooting skills with attention to detail.
- Strong ability to understand client expectations and to resolve issues that may affect delivery.
- Strong written and verbal communication skills with the ability to communicate technical proposals to management.
- Strong interpersonal skills with the ability to work effectively in a matrixed organization.
- Strong ability to mentor, coach and train lower-level engi...
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