Full-time

Sr Manager Process Improvement - Banking & Financial Services

Posted by Sutherland • Pampanga, Central Luzon, Philippines

📍 Pampanga, Central Luzon 🕒 March 01, 2026

About the Role

The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management.


If you are an expert Six Sigma Manager looking for a global career, do not miss this opportunity!


As a Service Excellence Manager , you will innovate process improvement projects to achieve internal and external goals while earning maximum potential revenue and margin. You will contribute by:


Key responsibilities:

  • Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients throug...

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