About the Role
Job Description Senior Engineer, ServiceNow FSM
This role is responsible for designing, engineering, and deploying ServiceNow FSM solutions that support high-availability operations and deliver reliable, automated service workflows across T-Mobile. The position focuses on enhancing FSM module Work order lifecycle, dispatching, scheduling, mobile capabilities, asset/parts management, while implementing modern engineering practices, automation frameworks, and integration patterns.
The engineer collaborates with cross-functional teams to streamline operational processes, reduce manual effort, strengthen service reliability, and improve user experience for frontline agents, support teams, and business partners. This role requires independent judgment to recommend and implement improvements to FSM architecture, workflow logic, automations, and data quality strategies that support organizational outcomes. Success is measured by the ability to deliver high-...
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