About the Role
Job Description
Job Summary:
The Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.
Location: Oragadam, Tamil Nadu
Experience: 1-2 years
Industry: Automotive
Working Days : 6 days (Rotational week off & National Holidays)
Key Responsibilities:
- 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected.
- Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2).
- C...
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