Sr. Customer Support Engineer, Deployments - US

Responsibilities

:Reporting to the Sr. Director, Customer Support, as Sr. CSE Deployments you areresponsible for delivering frictionless and smooth deployments to our Fortune 500customers. Deployments run over a period of 12-24 months during which you developtrusted technical relationships with our customer and also take the initiative to updatedocumentation, write better procedures, create a video. Deployments are technicallycomplex and will present you with technical challenges calling upon your besttroubleshooting and analytical competences. Next to your technical focus you alsocoordinate x-functional deployment activities. You are an energetic self-starter fullycommitted to our customers’ success by putting yourself in our customer’s shoes andconstantly striving to make sure they can use our product to the best of its and theirability, by,● Creating ecstatic customers● Educating customers through ongoing knowledge transfers● Ensuring frictionless deployments● Es...