Sr Cust Service Rep/Station

This is an interview position.

Responsibilities

• Assist the manager in administrative and customer service operations duties as required.
• Assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements.
• Assist managers in the monitoring and improvement of customer operations.
• Model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability through Best Practices methods.
• Promote continued sales and generate potential incremental revenue whenever possible.

Required Knowledge, Skills and Abilities

• High School Diploma or GED Equivalent
• 6 months FedEx customer service representative experience...