Sr CSS / Training Spec

This is an interview position.


In collaboration with Learning and Development (L&D) leads the Customer Service Support (CSS) team with the analysis, design, development, implementation, instruction and evaluation for Customer Service (CS) training programs. Determines solutions for performance problems and issues and develops recurrent training. Acts as the
subject matter expert and communications specialist within the Customer Service department. Leads the testing and analysis of Customer Service global desktop applications, processes and performance statistics, and provides performance based solutions. Leads maintenance and updates of the information resource web based application. Ensures training material is always current and up-to-date. Provides leadership and mentoring for all training positions within Customer Service.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College Diploma or Equivalent

3 years general business experience includin...