Sr. Consultant (Project/Program Management)

The Managed Services Change Excellence (MSCE) team plays a pivotal role in enhancing client experience by overseeing and driving initiatives aimed at process improvement and technology implementation. Our professionals are responsible for managing change acceptance initiatives and programs, ensuring seamless transitions and the adoption of new processes and technologies throughout our clients’ organizations.

Essential Functions

Lead Program Initiatives: Proactively identify change opportunities to optimize client processes. Demonstrate sound PMI and Lean methodology to drive Change Management Excellence efforts from start to finish. Leverage business knowledge to advise clients on achieving optimal implementation results.

Be An Advocate: Get to know our clients’ business intimately, to best identify program feasibility and impact. Be aware of implementation concerns and highlight any change in expected impact.

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