Sr. Complaints Handler

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Complaints Handler - REMOTE. In this role, you'll be instrumental in enhancing quality and customer satisfaction across our claims operations. You will take ownership of complaints and appeals while ensuring compliance in a regulated environment. This is a unique opportunity to leverage your expertise in claims processing and quality assurance to drive significant improvements in customer journeys and team performance. If you are passionate about customer service and making a positive impact, we want to hear from you.

• Handle complaints and appeals across FCA/ICB-regulated business, ensuring fair, timely, and compliant resolution
• Review, acknowledge, log, and manage complaints end-to-end, identifying root causes and improvement opportunities
• Prepare and register Financial Ombudsman Service (FOS) and other regulatory file requests