Sr. Analyst, Global Analytic Insights

The Senior Analyst plays a crucial role in providing strategic business analysis services to our business partners. This position emphasizes understanding the context, strategy, and processes of our organization. The Senior Analyst collaborates closely with business units to gain in-depth insights into customer needs, services, and the overall business roadmap. Finally, this role connects with company leadership to measure value gained from projects.

Key Responsibilities:

• Listen to calls and analyze chats to identify trends and opportunities that improve operational efficiency and customer experience.
• Extract, interpret, and quantify data, creating detailed reports that analyze business functions and performance metrics.
• Consult with internal and external stakeholders on business operations and performance initiatives.
• Support all phases of client engagement, including planning, due diligence, disc...