Full-time

Specialized IT Support Technician

Posted by UAP inc. • Montreal, Quebec, Canada

📍 Montreal, Quebec 🕒 June 21, 2026

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About the Role

Job Description
Do you want to play a key role in the technological performance of store operations?

As a senior technical reference within the Store Support team, you will handle complex incidents and actively contribute to the stability, evolution, and optimization of the technology environments used daily in our stores.

Key Responsibilities
Analyze, diagnose, and resolve critical incidents (software, hardware, network) that directly impact operations, while meeting Service Level Agreements (SLAs) and ensuring rigorous follow‑up on priority cases.

Act as the technical escalation point for Level 1 Support and provide technical leadership to ensure effective, long-term resolutions.

Ensure certification, configuration, and deployment of in-store IT equipment (POS systems, scanners, printers, mobile devices) using device management tools (MDM, e.g., SOTI), guaranteeing performance and compliance.

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Job Details

Location Montreal, Quebec
Job Type Full-time
Category Computer Occupations
Posted June 21, 2026
Deadline July 31, 2026

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