About the Role
Role Overview
We are looking for a highly competent and experienced payroll professional with strong knowledge of India and Middle East (GCC) payroll , capable of managing enterprise customers independently.
The candidate will act as the Primary SPOC for assigned accounts and will handle both end-to-end customer support and full-cycle payroll implementation .
Key Responsibilities
Enterprise Payroll Support
- Act as the Primary SPOC for assigned enterprise customers
- Handle 20–25 support tickets per day while ensuring SLA adherence
- Ensure high levels of customer satisfaction and service quality
- Manage end-to-end customer support including:
- Query resolution
- Functional guidance
- User training
- Documentation maintenance
- Coordinate actively with clients and internal technical teams for critical issue...
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