Full-time

Specialist - Customer Care

Posted by Wabtec • Hosur, Tamil Nadu, India

📍 Hosur, Tamil Nadu 🕒 March 01, 2026

About the Role

Job Description

Key missions of the position:   

Ensure ontime, accurate preparation and submission of invoices and supporting documents—as per Purchase Order (PO) terms—to Zonal Railways/Metro customers, enabling faster RNote generation and payment, while maintaining compliance with internal quality systems (IMS/IRIS) and 5S. 

Responsibilities:

Billing Preparation & Submission  

  • Prepare complete billing packs strictly as per PO terms (scope, quantities, rates, taxes, delivery & payment clauses). 
  • Submit bills for S&T and Metro (online/offline) for all Zonal Railways within 2 days of RNote issuances for all Hosur cases; immediately inform the regional team for followup. 
  • Collate and verify all required payment documentation before submission (as demanded by each Railway/Metro unit). 
  • B. Despatch Advice & Documentation Control  

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