Spanish Technical Support Representative (Customer Success Support)

Spanish Technical Support Representative (Customer Success Support)

Job Description

Job Title: Spanish Technical Support Representative (Customer Success Support)

Location: Colombia

Job Summary: As a Technical Support Representative (Customer Success Support), you will serve as a primary support liaison between the client and its customers. You will be responsible for resolving complex, customer-related software issues associated with the use of the client's TMS SaaS platform. This role requires strong technical troubleshooting skills, clear communication, and a customer-first mindset to ensure a seamless support experience.

Key Responsibilities

• Assist customers with software-related concerns by troubleshooting issues, investigating root causes, and translating technical concepts into clear, easy-to-understand language.
• Submit, track, monitor, and report on customer technical issues through designated support s...