Spanish Technical Support Representative

Job Summary
As a Technical Support Representative (Customer Success Support), you will serve as a
primary support liaison between the client and its customers. You will be responsible for
resolving complex, customer-related software issues associated with the use of the client's TMS
SaaS platform. This role requires strong technical troubleshooting skills, clear communication,
and a customer-first mindset to ensure a seamless support experience.
Key Responsibilities
● Assist customers with software-related concerns by troubleshooting issues, investigating
root causes, and translating technical concepts into clear, easy-to-understand language.
● Submit, track, monitor, and report on customer technical issues through designated
support systems.
● Develop and maintain solution guides, documentation, and troubleshooting resources for
both internal teams and customers.
● Curate, recommend, and implement new processes and procedures to improve
effici...