Full-time
Spanish speaking Service Desk Agent
Posted by Cognizant • Budapest,BU-Soroksari ut44, Hungary, Hungary
About the Role
**Spanish speaking Service Desk Agent**
For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.
**_Job details:_**
· Job location: Budapest, Hungary, 9th District, Mill Park office building
· Role type: permanent
· Full time employment, 40 hours/week
· Hybrid work
**_Job responsibilities_**
· Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
· Handling end-user calls and web queries via tools, phone and email
· Documentation and precise administration, logging of calls on the ticketing tool
· Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
· Keep the user informed, own and follow-up ongoing cases
For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.
**_Job details:_**
· Job location: Budapest, Hungary, 9th District, Mill Park office building
· Role type: permanent
· Full time employment, 40 hours/week
· Hybrid work
**_Job responsibilities_**
· Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
· Handling end-user calls and web queries via tools, phone and email
· Documentation and precise administration, logging of calls on the ticketing tool
· Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
· Keep the user informed, own and follow-up ongoing cases
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