Spanish Speaking Customer Happiness Specialist -Remote in Greece

Patrique Mercier Recruitment FR is a leading recruitment agency that specializes in connecting talented individuals with outstanding job opportunities across Greece. We are excited to announce an opening for a Spanish Speaking Customer Happiness Specialist, a vital position that focuses on enhancing the customer experience for our Spanish-speaking clientele.

Responsibilities

• Serve as the primary liaison for Spanish-speaking customers, offering support via phone, email, and live chat.
• Ensure customer satisfaction by promptly addressing questions and resolving any issues that may arise.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Proactively identify areas for improvement in customer experience based on insights from interactions.
• Coordinate with various departments to implement solutions that foster a positive customer environment.
• Stay informed about products and services to p...