About the Role
Job Functions
- Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known.
- Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up.
- Stays informed of events in the resort and intuitively recommends and effectively up sells resort facilities in a personalized manner.
- Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures.
- Always perform quality check by asking guest’s feedback after their Spa experience.
- Perform other tasks or projects as assigned by hotel management.
- Handle guest complaints if possible by taking ownership and notify spa management immediately.
- Follows impeccable telephone etiquette.
- En...
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